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Support and contact

Contact NSATS Mail

Use the form to reach support for mailbox access, availability, deliverability, billing, and enterprise coordination. For legal inquiries, use the legal support contact listed on this page.

Account access Mailbox availability Deliverability Billing and plans Enterprise
Support request
Use the address where you can receive replies.
Optional. Used only if follow-up requires voice confirmation.

No corporate code

Proceed with standard support. Enterprise coordination remains available if needed.

I have a corporate code

Enter your corporate code to help route the request to your account manager.

If you do not know the code, leave it blank and describe the account relationship in the details field.
Choose the closest match. This improves routing and response time.
Optional. Include the affected account if you already have one.
Include timestamps, device type, browser or email client name, and any message IDs if the issue relates to delivery. Do not include passwords.

Consent to contact

I confirm that NSATS may contact me about this request. I will not submit sensitive credentials in this form.

FAQ Security
For urgent service-wide incidents, provide a clear description and the approximate time impact started. For account access, avoid repeated rapid sign-in attempts to prevent rate limiting.

Common requests

Quick guidance for frequent support topics. If the guidance does not apply, submit the form above.

Forgot password

Use your recovery email workflow once backend support is enabled. Avoid repeated attempts if rate limiting begins. Submit a request with your account address for assisted recovery.

Email down

Include your location, access method (web or IMAP), and any error text. If IMAP is used, include the client name and TLS setting.

Suspected phishing

Do not click links. Record the sender address and subject. Submit a support request under “Report suspected abuse or phishing.”

Features Security How it works